Question 1

How long does shipping take?

Accepted Answer

Most orders are delivered within 3 to 6 business days, depending on your location and the product ordered. Shipping is immediate, and you will receive a tracking code.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on eligible orders. Shipping options and any applicable fees are displayed at checkout.

Question 3

How can I track my order?

Accepted Answer

After your order has been shipped, you'll receive a confirmation email with a tracking number. You can use it to monitor your package every step of the way.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for eligible items. Products must be unused and in their original condition. Please contact our support team before returning any item.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

Question 6

Where does my product come from?

Accepted Answer

The vast majority of your products come from the United States, though some are shipped from China.

Ultra BJ Shop Help Center

Frequently asked questions