Shipping & Returns
Shipping Policy
We want to make sure your order gets to you safely and on time. Here's what you need to know about how we ship.
Processing Time Orders are processed within 1–2 business days after payment is confirmed. You'll receive a confirmation email once your order has shipped, along with a tracking number.
Shipping Time Delivery times vary depending on your location, but most orders arrive within 3–10 business days after processing. Please note that delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and the items in your order.
Order Tracking Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Lost, Delayed, or Missing Packages If your order hasn't arrived within the expected timeframe, please contact us at [seu e-mail de suporte] with your order number so we can look into it for you.
Return & Exchange Policy
Your satisfaction is important to us. Here is how we handle returns and exchanges.
Damaged, defective, or incorrect items: If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 days of delivery via the email listed on the contact page. Include your order number and a photo or video clearly showing the issue; we will resolve the situation by replacing the product or issuing a full refund - requiring the item to be returned.
Change of mind: Due to the way our products are sourced and shipped, we currently cannot accept returns or exchanges for reasons unrelated to defects, damage, or shipping errors (such as sizing issues, change of mind, or purchasing the wrong item).
We recommend carefully checking product details before finalizing your order.
Order cancellation: Orders can only be cancelled before they are processed for shipment. Once an order has shipped, it can no longer be cancelled.